FAQs
Frequently Asked Questions
By Support and 1 other2 authors12 articles
- How Do I Tie My Shopify Reports to Blue Onion?
- Can Blue Onion Help Me Calculate COGS?
- How Do I Transition From Current Process to Blue Onion?
- Why Are My Amazon Orders Showing as Unfulfilled?Amazon does not provide the fulfillment data for orders that are fulfilled or shipped by the merchant directly (FBM). Generally, our customers have their FBM fulfillment data available to them…
- How Do I Tie My Amazon Reports to Blue Onion?
- Custom Segment MappingCreate custom segments and group things by different parameters within your order or order line item data.
- Historical Data Pulls — How Far Back Can We Access Your Platform Data?Available historical data depends on each platform’s retention policies. This article explains how far back we can pull order data from Amazon, Shopify, and Recharge, and what actions may be…
- How to Enable Two-Factor Authentication (2FA) in Blue OnionTo enhance account security, Blue Onion now requires all users to enable Two-Factor Authentication (2FA). This quick guide walks you through downloading an authenticator app and setting up 2FA on…
- How to Locate Unreconciled Bank Rows in Blue OnionWhen reconciling in Blue Onion, you may find unreconciled bank rows—payouts or deposits not matched to source data. These can signal timing issues or mismatches. This guide shows where to…
- What Order Data is Available in Blue OnionThe Orders report under Source Data displays one row per order, including details like gross amount, taxes, discounts, and net revenue. It's used alongside Order Line Items and Line Item…
- Does Blue Onion Track Inventory Shrinkage?
- Customer Refunds Not Matching to Shopify Payouts in NetSuiteIf a Customer Refund in NetSuite isn't appearing in its payout reconciliation or is creating a variance that blocks a payout push, the refund record is likely missing the Shopify…