FAQs
Frequently Asked Questions
How Do I Tie My Shopify Reports to Blue Onion?
Can Blue Onion Help Me Calculate COGS?
How Do I Transition From Current Process to Blue Onion?
Why Are My Amazon Orders Showing as Unfulfilled?Amazon does not provide the fulfillment data for orders that are fulfilled or shipped by the merchant directly (FBM). Generally, our customers have their FBM fulfillment data available to them…
How Do I Tie My Amazon Reports to Blue Onion?
Custom Segment MappingCreate custom segments and group things by different parameters within your order or order line item data.
Historical Data Pulls — How Far Back Can We Access Your Platform Data?Available historical data depends on each platform’s retention policies. This article explains how far back we can pull order data from Amazon, Shopify, and Recharge, and what actions may be…
How to Enable Two-Factor Authentication (2FA) in Blue OnionTo enhance account security, Blue Onion now requires all users to enable Two-Factor Authentication (2FA). This quick guide walks you through downloading an authenticator app and setting up 2FA on…