Overview
Transaction Profile Pages provide comprehensive, detailed views of individual transactions (orders, payments, refunds, gift cards, and bank transactions). These pages show complete financial breakdowns, associated journal entries, and the complete accounting trail for each transaction.
What You'll Learn
How to access transaction profile pages
What information is available for each transaction type
How to use profile pages for investigation and audit support
How to navigate between transactions and journal entries
How to interpret journal entry history on profile pages
Key Concepts
Transaction Profile Page: A comprehensive detailed view of an individual transaction showing all financial details, associated records, and complete journal entry history.
Journal Entry History: The timeline of all journal entries related to a specific transaction, showing original bookings and any subsequent adjustments.
Associated Records: Related transactions that are linked together (e.g., an order and its payments, a payment and its bank settlement).
Accessing Transaction Profile Pages
There are three main ways to access transaction profile pages:
Method 1: From Journal Entry Details
Navigate to any journal entry (via Explorer or Booked Journal Entries)
Click on a line item amount in the journal entry
The Journal Entry Details view opens showing all transactions
Click on any individual transaction
The Transaction Profile Page opens
Use this method when: You're reviewing a journal entry and want to understand the underlying transactions.
Method 2: Global Search
Click the Search Menu in the side navigation (top left)
Select transaction type from dropdown:
Order
Payment
Refund
Gift Card
Bank Transaction
Enter the transaction identifier (order number, payment ID, etc.)
Click Search
The Transaction Profile Page opens immediately
Use this method when: You have a specific transaction ID and want to go directly to its details.
Method 3: From Associated Records
Open any transaction profile page
Scroll to the Associated Records section
Click on any linked transaction
Navigate to that transaction's profile page
Use this method when: You're tracing the flow of a transaction through multiple stages (order → payment → bank settlement).
Transaction Types and What You'll See
Order Profile Pages
Order profile pages show complete details for customer orders from platforms like Shopify, Amazon, and other commerce channels.
General Information:
Order ID and order date
Channel (e.g., Shopify, Amazon Seller, ecommerce)
Location and currency
Order status
Financial Details:
Product Total: Total value of products in the order
Shipping: Shipping charges
Sales Tax: Tax amounts collected
Duties: Any customs or duty charges
Discounts: Promotional or coupon discounts applied
Total: Final order amount
Order Line Items: Table showing individual products:
SKU/Product ID
Quantity
Fulfillment date
Line item type (product, shipping, etc.)
Gross amount
Discount
Net amount
Shipping Line Items: If applicable, showing:
Fulfillment date
Gross amount
Discount
Tax
Total
Accounts Receivable: Table showing how the order flows through clearing accounts:
Date
Amount
Currency
Source (e.g., Amazon Seller, Shopify)
Associated Payments: If payments have been received for this order:
Payment records linked to this order
Click through to view payment details
Journal Entries: All journal entries related to this order (explained in detail below)
Payment Profile Pages
Payment profile pages show details for payment transactions from payment processors like Stripe, PayPal, Amazon Pay, etc.
General Information:
Payment ID and payment date
Payment processor/gateway
Currency
Payment status
Financial Details:
Gross payment amount
Merchant processing fees
Net cash received
Settlement date
Cash Receipt Details:
How the payment was applied
Accounts receivable cleared
Cash accounts credited
Fees recorded
Associated Orders:
Orders that this payment is paying for
Click through to view order details
Bank Settlement:
Bank account where funds settled
Settlement date and batch information
Payout ID
Journal Entries: All journal entries related to this payment:
Cash receipt journal entry (clearing A/R, recording cash and fees)
Deferred merchant fees (if recording fees on accrual basis)
Any adjustments
Refund Profile Pages
Refund profile pages show details for customer refunds and returns.
General Information:
Refund ID and refund date
Channel and location
Currency
Refund reason (if available)
Financial Details:
Product value being refunded
Shipping refunded
Tax refunded
Restocking fees (if applicable)
Net refund amount
Associated Orders:
Original order being refunded
Click through to view original order details
Journal Entries:
Refund expense or revenue reversal entries
Impact on accounts receivable
Any fees associated with the refund
Gift Card Profile Pages
Gift card profile pages show issuance and redemption activity for gift cards.
General Information:
Gift card ID
Issuance date
Expiration date (if applicable)
Current balance
Financial Details:
Original issuance amount
Amount redeemed
Remaining balance
Redemption History:
Date and amount of each redemption
Orders where the gift card was used
Journal Entries:
Gift card liability upon issuance
Bank Transaction Profile Pages
Bank transaction profile pages show details for payouts and batch deposits from payment processors to your bank accounts.
General Information:
Bank transaction ID
Settlement date
Bank account
Currency
Total amount
Payout Components: Shows all individual payments that comprise this batch deposit:
Individual payment amounts
Fees deducted
Net amounts
Associated orders
Settlement Details:
Gross receipts
Total fees
Net deposit
Bank account credited
Understanding Journal Entry History
At the bottom of every transaction profile page, you'll find the Journal Entries section. This is one of the most powerful features for understanding how a transaction's accounting has evolved.
What You'll See
Timeline view showing:
All journal entries related to this transaction
When each entry was booked
The type of each entry (e.g., "Deferred Revenue - Orders", "Revenue Recognition")
Entry dates and as-of dates
Types of Journal Entries You Might See
For an Order:
Deferred Revenue Booking: When order is received
Revenue Recognition: When revenue is recognized (based on your policy)
Adjustment Entries: If order details changed after booking (when Smart Adjustments is enabled)
For a Payment:
Cash Receipt: Recording the payment and clearing A/R
Merchant Fees: Recording payment processor fees
Adjustment Entries: If payment amounts or fees changed
For a Refund:
Refund Expense: Recording the refund
A/R Adjustment: If refund impacts receivables
Adjustment Entries: If refund details changed
Interpreting the Entry Details
When you click into a specific journal entry from the history:
Account Category: The GL account grouping
Account Type: Specific account (e.g., Deferred Revenue - Gross, Sales Tax Payable)
Debit: Debit amount for this transaction in this entry
Credit: Credit amount for this transaction in this entry
Using Journal Entry History for Investigation
To understand the complete accounting flow:
Scroll to Journal Entries section
Review the timeline from top to bottom
Check for any adjustment entries
Verify amounts tie to your expectations
To investigate a variance:
Find the original journal entry in the timeline
Note the booked amounts
Look for any adjustment entries
Click into the adjustment to see what changed
To support an audit:
Navigate to the transaction via global search
Screenshot the complete transaction profile
Show the journal entry history timeline
Demonstrate the progression of accounting treatment
Provide transaction-level support for journal entry amounts
Common Use Cases
Use Case 1: Tracing an Order Through Complete Lifecycle
Goal: Understand the complete accounting flow from order to cash.
Workflow:
Use global search to find the order
Review order financial details and line items
Scroll to Associated Payments section
Click on the payment record
On the payment profile page, review cash receipt details
Click on the bank settlement
On the bank transaction page, see the batch deposit
Return to original order
Review journal entry history to see:
Deferred revenue when order received
Revenue recognition when fulfilled
Cash receipt when payment processed
Bank deposit when funds settled
Result: Complete visibility into order-to-cash flow with supporting journal entries.
Use Case 2: Understanding Why an Order Amount Changed
Goal: A $100 order now shows as $95 in your journal entries.
Workflow:
Global search for the order ID
Review current financial details showing $95
Scroll to Journal Entries section
Look for adjustment entries
Click into the adjustment entry
Note the delta: -$5
Review the financial details to identify what changed:
Was it a discount applied later?
A tax adjustment?
A partial refund?
Check Associated Records for any refund transactions
Document the finding
Result: Clear understanding of why the order amount decreased and when.
Use Case 3: Supporting a Payment Processor Fee Inquiry
Goal: Your CFO asks why payment processor fees were $2,500 in October when they expected $2,000.
Workflow:
Navigate to Journal Entries → Explorer
Select your cash receipt or payment template
Filter to October date range
Identify entries with higher-than-expected fees
Click into individual payment transactions
Review payment profile pages showing:
Gross payment amount
Actual fees charged
Net cash received
Note any payments with unusually high fee percentages
Identify if certain payment types (international, Amex) have higher fees
Compile summary showing fee breakdown by payment type
Result: Detailed explanation with transaction-level support for fee variance.
Use Case 4: Reconciling a Bank Deposit
Goal: Your bank shows a $65,000 deposit but you're not sure which orders it includes.
Workflow:
Use global search, select "Bank Transaction"
Enter the bank transaction ID or amount
Open the bank transaction profile page
Review the Payout Components section
See the list of all payments included in this batch
Click into individual payments to see their associated orders
Verify the total matches your bank statement
Review the journal entry showing the bank deposit
Result: Complete reconciliation of bank deposit to source orders.
Tips & Best Practices
Use Global Search for Speed
Best practice: When you have a transaction ID, go directly via global search rather than navigating through journal entries.
Why: Fastest path to transaction details; saves multiple clicks.
Follow the Trail of Associated Records
Best practice: Don't stop at the order—click through to payments and bank settlements to see the complete flow.
Why: Understanding the full lifecycle helps identify where issues occur in the chain.
Need More Help?
For questions about transaction profile pages or assistance interpreting transaction details, contact support via the chat in your Blue Onion application or reach out to your Customer Success Manager.