Overview
The Active Resolution feature automatically detects and helps you resolve conflicting deposits when pushing transactions to NetSuite, eliminating the need for iterative error reporting and manual saved searches.
What It Does
When a NetSuite payment record has already been included in another deposit entry in NetSuite, Active Resolution:
Automatically identifies all conflicts by reaching back into NetSuite
Displays conflicting deposits directly in the error message
Provides quick actions to resolve the conflict
How to Use Active Resolution
Step 1: Review the Conflict
When you encounter a deposit conflict error, the system will display:
The GL payment record that's causing the issue, it will upon selecting the "Investigate All Conflicts button" we will look for any additional payments that are already deposited
Step 2: Investigate the Conflict
To view the existing deposit in NetSuite:
Click the link to the conflicting deposit
This will open the deposit directly in NetSuite for your review
Step 3: Resolve the Conflict
Option A: Create a Manual Variance
If you decide not to adjust the existing deposit:
Click "Create a manual variance"
Select the account you want to code the variance to (e.g., Undeposited Funds)
Update the memo as needed
The system will automatically remove this payment from the transactions being pushed
Once you click the "Create variance adjustment" button:
The system automatically retries the push to NetSuite
The transaction is moved to manual variance
The remaining transactions proceed without conflict
Option B: Adjust the Existing Deposit
If you prefer to modify the existing deposit in NetSuite, you can do so directly from the link provided. View additional information on how to update these here.
Benefits
No iterative reporting: Conflicts are identified proactively before errors occur
No saved searches needed: Direct links to conflicting deposits
One-click resolution: Create manual variances instantly
Automatic retry: System automatically pushes after resolution