What changed
When a cross-currency refund settles at a slightly different exchange rate than the one it was booked at, the small leftover used to sit in the Unknown clearing account. It now books to FX Gain/Loss and the Unknown balance clears.
Example: a refund recorded at A$161.74 that settles at A$163.00 leaves A$1.26. That A$1.26 is a rate difference, not missing money, so it now lands in FX Gain/Loss instead of Unknown.
How we make sure it's really FX
The difference only books to FX Gain/Loss when the refund's rate matches the market rate for its date. An off-market or bad rate stays in Unknown, so a data issue is never moved into your P&L.
Scope and timing
All Shopify stores.
Applies to orders placed on or after August 1, 2026. Prior closed periods are not restated.
Amounts are small, usually a few cents to a few dollars per refund.
What this means for you
Fewer stuck balances in the Unknown clearing account, and cross-currency refund FX shows in FX Gain/Loss where it belongs.