# Blue Onion Help Center > What can we help you with today? ## Release Notes - [March 2025](https://help.blueonion.ai/en/articles/11024867-march-2025.md): Product Updates and Bug Fixes - [April/May 2025](https://help.blueonion.ai/en/articles/11429062-april-may-2025.md): Product Updates and Fixes - [December 2025 Shopify Shipping Revenue Correction](https://help.blueonion.ai/en/articles/13431904-december-2025-shopify-shipping-revenue-correction.md): Published: January 19, 2026 - [May 2026](https://help.blueonion.ai/en/articles/15198226-may-2026.md): Product Updates and Fixes - [What's New: Navigation Bar & Overview Page Update](https://help.blueonion.ai/en/articles/15280779-what-s-new-navigation-bar-overview-page-update.md): We've refreshed the Blue Onion navigation and Overview page to make the app easier to navigate and give you better visibility into your financial data at a glance. - [June 2026](https://help.blueonion.ai/en/articles/15526108-june-2026.md): June 2026 release notes - [July 2026](https://help.blueonion.ai/en/articles/16045373-july-2026.md): July 2026 release notes — Reconciliation Health Score Card drill-downs, corrected deferred revenue timing for in-store exchanges, edited orders reconciliation across versions, and Connectors experi... ## General Implementation - [GST and VAT Reporting Through Blue Onion](https://help.blueonion.ai/en/articles/9714558-gst-and-vat-reporting-through-blue-onion.md) - [Integrating Global-e](https://help.blueonion.ai/en/articles/9745678-integrating-global-e.md): Connecting your Global-e to your Blue Onion account - [Creating the Blue Onion Transaction Custom Field for NetSuite Journal Entries](https://help.blueonion.ai/en/articles/9745687-creating-the-blue-onion-transaction-custom-field-for-netsuite-journal-entries.md) - [Updating Bank Connections](https://help.blueonion.ai/en/articles/9745713-updating-bank-connections.md): Occasionally, the connection Blue Onion has to a bank via Plaid or Teller may expire and will require being reconnected. - [Integrating Amazon Pay](https://help.blueonion.ai/en/articles/9778539-integrating-amazon-pay.md) - [Integrating Stripe](https://help.blueonion.ai/en/articles/9778559-integrating-stripe.md) - [Integrating Authorize.net](https://help.blueonion.ai/en/articles/9778564-integrating-authorize-net.md) - [Integrating Recharge](https://help.blueonion.ai/en/articles/9778573-integrating-recharge.md) - [Integrating Loop Returns](https://help.blueonion.ai/en/articles/9778590-integrating-loop-returns.md) - [Integrating Klarna](https://help.blueonion.ai/en/articles/9778597-integrating-klarna.md) - [Integrating PayPal](https://help.blueonion.ai/en/articles/9778604-integrating-paypal.md) - [Integrating Bank Accounts](https://help.blueonion.ai/en/articles/9778613-integrating-bank-accounts.md) - [Integrating Sezzle](https://help.blueonion.ai/en/articles/9778617-integrating-sezzle.md) - [Verifying Permissions on External Systems \(For Onboarding\)](https://help.blueonion.ai/en/articles/9778647-verifying-permissions-on-external-systems-for-onboarding.md) - [Automated NetSuite Deposit Requirements With Blue Onion: Overview](https://help.blueonion.ai/en/articles/11071036-automated-netsuite-deposit-requirements-with-blue-onion-overview.md) - [Setting Up Your TikTok Shop Integration](https://help.blueonion.ai/en/articles/13215708-setting-up-your-tiktok-shop-integration.md): Blue Onion's TikTok Shop integration automatically reconciles orders, fees, and payouts through simple OAuth authorization—providing complete visibility into your fastest-growing sales channel in m... ## General Ledger Reconciliation - [Paypal Payouts for GL Reconcilation](https://help.blueonion.ai/en/articles/9260739-paypal-payouts-for-gl-reconcilation.md): Below you'll find a detailed walkthrough of the Paypal reconciliation process for General Ledgers, the structure of the reconciliation page, and how to investigate and resolve variances - [General Ledger Payout Reconciliation](https://help.blueonion.ai/en/articles/9714536-general-ledger-payout-reconciliation.md): In this article, we will explore the functionality of Blue Onion’s General Ledger Payout Reconciliation Page. - [Chart of Accounts Mapping in Blue Onion](https://help.blueonion.ai/en/articles/9745664-chart-of-accounts-mapping-in-blue-onion.md): In order to properly upload journal entries and/or push transactions via API to your NetSuite instance, you will need to map the payment transaction types in Blue Onion to the corresponding account... - [Shop Cash & Shopify Collective Updates](https://help.blueonion.ai/en/articles/10070591-shop-cash-shopify-collective-updates.md): How to see and utilize these changes - [Auto-Reconciliation of Split Settlements in NetSuite Deposits](https://help.blueonion.ai/en/articles/10227072-auto-reconciliation-of-split-settlements-in-netsuite-deposits.md): Blue Onion has implemented an automated solution for handling split settlements, like Shop Cash, in NetSuite deposit pushes. - [Mapping Amazon Payment Types to GL Accounts](https://help.blueonion.ai/en/articles/11049076-mapping-amazon-payment-types-to-gl-accounts.md): Map Amazon payment types to your chart of accounts for accurate reconciliation, clean revenue reporting, and automated ERP sync. - [Mapping PayPal Payment Types to GL Accounts](https://help.blueonion.ai/en/articles/11049663-mapping-paypal-payment-types-to-gl-accounts.md): Map PayPal payment types to the right GL accounts to ensure accurate reconciliation, clean books, and clear cash flow tracking. - [NetSuite Order-to-Cash Best Practices for Blue Onion Integration](https://help.blueonion.ai/en/articles/12386748-netsuite-order-to-cash-best-practices-for-blue-onion-integration.md): Guide compares cash sales vs invoice-to-payment methods for Blue Onion integration. Covers individual payment processing, automated settlement batching, fee allocation, and month-end accrual strate... - [Custom GL Reconciliation Tolerance](https://help.blueonion.ai/en/articles/13401517-custom-gl-reconciliation-tolerance.md): Set the maximum dollar difference allowed for automatic transaction matching between your payment processor and general ledger. Transactions within this tolerance will auto-reconcile; those exceedi... ## Journal Entries - [Blue Onion Journal Entries: Navigation and Overview](https://help.blueonion.ai/en/articles/10544325-blue-onion-journal-entries-navigation-and-overview.md): Create journal entry templates to save time and map GL accounts seamlessly—so your entries stay consistent and effortless. - [How to Upload and Edit Your General Ledger Accounts](https://help.blueonion.ai/en/articles/10544339-how-to-upload-and-edit-your-general-ledger-accounts.md): Learn how to upload and edit your general ledger accounts using a simple CSV file or manually add new accounts in the application. - [Creating Templates for Journal Entries: Save Time & Customize Your View](https://help.blueonion.ai/en/articles/10544687-creating-templates-for-journal-entries-save-time-customize-your-view.md): Create journal entry templates to save time, ensure consistency, and customize data views for seamless financial reporting. - [Mapping General Ledger Accounts to Templates](https://help.blueonion.ai/en/articles/10544761-mapping-general-ledger-accounts-to-templates.md): Map GL accounts to templates for accurate, consistent journal entries—saving time, reducing errors, and ensuring seamless reporting. - [Journal Entry Explorer: Viewing and Exporting Journal Entry Templates](https://help.blueonion.ai/en/articles/10544782-journal-entry-explorer-viewing-and-exporting-journal-entry-templates.md): Easily view and export all your templates with GL account mappings in location — organized, accurate, and ready in one place! - [Orders Journal Entry](https://help.blueonion.ai/en/articles/9664227-orders-journal-entry.md) - [Revenue Recognition Journal Entry](https://help.blueonion.ai/en/articles/9714546-revenue-recognition-journal-entry.md): The Blue Onion Revenue Recognition journal entries show the removal of deferred revenue and recognition of revenue on the income statement at the time of fulfillment. This provides accurate accrual... - [Cash Receipt Journal Entry](https://help.blueonion.ai/en/articles/9664222-cash-receipt-journal-entry.md): The Blue Onion Cash Receipt journal entry gives you visibility into the cash received from your payment processors, reconciled back to the order and to the bank. - [Cancellations Journal Entry](https://help.blueonion.ai/en/articles/9664220-cancellations-journal-entry.md) - [Gift Cards Journal Entry](https://help.blueonion.ai/en/articles/9664209-gift-cards-journal-entry.md) - [Journal Entry Grouping](https://help.blueonion.ai/en/articles/9664026-journal-entry-grouping.md) - [What’s New in Smart Adjustments](https://help.blueonion.ai/en/articles/12844669-what-s-new-in-smart-adjustments.md): Smart Adjustments is Blue Onion’s solution for maintaining accuracy when upstream transaction data changes after journal entries have been created. This release includes 3 capabilities: Snapshot Jo... - [Getting Started with Smart Adjustments](https://help.blueonion.ai/en/articles/12846872-getting-started-with-smart-adjustments.md): This step-by-step guide walks you through your first experience with Smart Adjustments, from viewing a snapshot journal entry to booking your first adjustment. Follow along to build confidence with... - [Understanding Transaction Profile Pages](https://help.blueonion.ai/en/articles/12855547-understanding-transaction-profile-pages.md): Transaction Profile Pages provide comprehensive, detailed views of individual transactions \(orders, payments, refunds, gift cards, and bank transactions\). These pages show complete financial breakd... - [Booking Management Dashboard Guide](https://help.blueonion.ai/en/articles/12855677-booking-management-dashboard-guide.md): The Booking Management dashboard is your centralized command center for managing journal entry bookings. It provides visual status tracking, action-oriented filtering, and streamlined workflows for... - [Smart Adjustments: Automated Data Drift Management](https://help.blueonion.ai/en/articles/12855807-smart-adjustments-automated-data-drift-management.md): Smart Adjustments is Blue Onion's automated system for detecting, tracking, and booking changes to transaction data that occur after journal entries have been booked. - [Why Doesn’t My Journal Entry \(JE\) Match the Source Data Total?](https://help.blueonion.ai/en/articles/13212421-why-doesn-t-my-journal-entry-je-match-the-source-data-total.md): Journal Entry \(JE\) totals may differ from source data due to timing differences, aggregation choices, or settlement-related adjustments. This guide explains common causes and how your accounting se... - [How to Recreate the Standard View](https://help.blueonion.ai/en/articles/13834225-how-to-recreate-the-standard-view.md): Rather than relying on a single fixed view, you can now create, save, and switch between multiple views tailored to your specific needs. - [What’s New: Journal Entry Details](https://help.blueonion.ai/en/articles/13835806-what-s-new-journal-entry-details.md): We’ve upgraded our journal entry system to provide stronger point-in-time accuracy, faster performance, and a clearer audit trail. - [How to Create a Cancellation Template in Blue Onion](https://help.blueonion.ai/en/articles/13862343-how-to-create-a-cancellation-template-in-blue-onion.md): Cancellation templates allow you to properly reverse or offset deferred revenue when orders are canceled or refunded. Setting up this template ensures your deferred revenue balance is accurate and ... - [How to Create a Cash Receipt Template in Blue Onion](https://help.blueonion.ai/en/articles/13862708-how-to-create-a-cash-receipt-template-in-blue-onion.md): Cash receipt templates allow you to book incoming cash from payment processors — such as Stripe, Shopify Payments, PayPal, and Amazon — into your accounting system in a structured and repeatable way. - [How to Create a Revenue Recognition Template in Blue Onion](https://help.blueonion.ai/en/articles/13862132-how-to-create-a-revenue-recognition-template-in-blue-onion.md): Revenue recognition templates allow you to standardize how revenue is grouped, filtered, and structured into a journal entry. This ensures consistency, reduces manual errors, and speeds up month-en... - [How to Create and Manage a Gift Card Template in Blue Onion](https://help.blueonion.ai/en/articles/13862841-how-to-create-and-manage-a-gift-card-template-in-blue-onion.md): Gift cards require special accounting treatment, which means the journal entry needs to be structured carefully so it maps correctly in your accounting system. We provide a dedicated Gift Card JE t... - [How to Create and Manage an Orders Template in Blue Onion](https://help.blueonion.ai/en/articles/13862260-how-to-create-and-manage-an-orders-template-in-blue-onion.md): Orders templates allow you to standardize how order data is filtered, grouped, and structured into journal entries. This ensures consistency, improves revenue reporting and visibility, and saves ti... - [How to Create Journal Entry Templates in Blue Onion](https://help.blueonion.ai/en/articles/13861936-how-to-create-journal-entry-templates-in-blue-onion.md) - [Update: Journal Entry Details Page — Resource-Level Columns](https://help.blueonion.ai/en/articles/13978207-update-journal-entry-details-page-resource-level-columns.md): We've heard your feedback about the recent changes to the journal entry click-through reports. To make it easier to access the source-level detail you need, we've introduced Resource Columns on the... - [Loop Exchanges Journal Entry](https://help.blueonion.ai/en/articles/14746645-loop-exchanges-journal-entry.md): The Loop Exchanges Journal Entry captures accounting activity for exchanges processed through Loop Returns. Layers on top of Orders and Revenue Recognition JEs to prevent duplicate revenue, unrecon... - [Filter Journal Entries by Order Reconciliation Status](https://help.blueonion.ai/en/articles/14746855-filter-journal-entries-by-order-reconciliation-status.md): Filter Orders, Revenue Recognition, and Cancellations journal entry templates by Order Reconciliation Status to split reconciled vs. unreconciled orders — useful for managing orders paid through un... - [Updating Journal Entry Templates for New Integrations](https://help.blueonion.ai/en/articles/13549758-updating-journal-entry-templates-for-new-integrations.md): Learn how new integrations interact with your journal entry templates, when to create new templates versus update existing ones, and how to choose between prospective and retroactive approaches. - [How to Unbook \(Delete\) Pushed Journal Entries](https://help.blueonion.ai/en/articles/15369955-how-to-unbook-delete-pushed-journal-entries.md): If journal entries were pushed to your accounting system in error, you can unbook them directly from Blue Onion. - [Journal Entry Template Configuration Rules](https://help.blueonion.ai/en/articles/15329665-journal-entry-template-configuration-rules.md): When creating journal entry templates in Blue Onion, each journal entry type has its own set of available Group By options and Filter options. This reference guide shows you exactly which configura... - [How to Reconcile the Deferred Revenue Page to the Orders - Journal Entries Explorer Page](https://help.blueonion.ai/en/articles/15595001-how-to-reconcile-the-deferred-revenue-page-to-the-orders-journal-entries-explorer-page.md): Step-by-step guide to tying out Deferred Revenue figures across the Orders - Journal Entries Explorer, the Deferred Revenue page, the Order Line Items, and Shipping page — including the filter comb... ## ERP - [Understanding Number of Days Lag in ERP Subledger Automatic Entry Pushes](https://help.blueonion.ai/en/articles/11707305-understanding-number-of-days-lag-in-erp-subledger-automatic-entry-pushes.md) ## NetSuite - [Integrating NetSuite](https://help.blueonion.ai/en/articles/9778555-integrating-netsuite.md) - [NetSuite Amendment Pushes](https://help.blueonion.ai/en/articles/9612752-netsuite-amendment-pushes.md) - [NetSuite Custom Fields](https://help.blueonion.ai/en/articles/9745624-netsuite-custom-fields.md): Customers can map different NetSuite custom fields for payouts \(either via deposit or journal entry\) - [Pushing Payouts Into NetSuite](https://help.blueonion.ai/en/articles/9664235-pushing-payouts-into-netsuite.md) - [NetSuite Payout Details and Variances](https://help.blueonion.ai/en/articles/9778607-netsuite-payout-details-and-variances.md) - [Common NetSuite Deposit Push Errors](https://help.blueonion.ai/en/articles/10487171-common-netsuite-deposit-push-errors.md): An overview of the reasons NetSuite Deposit pushes might fail and how to resolve them. - [Active Resolution for NetSuite Deposit Conflicts](https://help.blueonion.ai/en/articles/12504854-active-resolution-for-netsuite-deposit-conflicts.md): The Active Resolution feature automatically detects and resolves NetSuite deposit conflicts. It identifies duplicates, links directly to conflicting entries, and lets you create manual variances wi... - [Resolving Failed Deposit Push Errors in NetSuite](https://help.blueonion.ai/en/articles/12455258-resolving-failed-deposit-push-errors-in-netsuite.md) - [How to Unreconcile and Delete Deposits in NetSuite](https://help.blueonion.ai/en/articles/12241214-how-to-unreconcile-and-delete-deposits-in-netsuite.md): Reconciled deposits can't be deleted. Unreconcile first in Match Bank Data, then delete the deposit. ## Order-to-Cash Reconciliation - [Missing Payouts](https://help.blueonion.ai/en/articles/9265125-missing-payouts.md): Payouts missing from cash receipts journal entry - [Global-e Reconciliation](https://help.blueonion.ai/en/articles/9745670-global-e-reconciliation.md): Global-e enables ecommerce companies to sell their products globally by streamlining payments in foreign currencies, calculating duties and taxes, and delivering products to international markets. - [Facebook & Instagram Reconciliation](https://help.blueonion.ai/en/articles/9778526-facebook-instagram-reconciliation.md): Blue Onion helps you track promotional credits, payouts, and sales tax remitted for Facebook and Instagram orders, making it easy to reconcile and report them correctly. - [Unreconciled Orders](https://help.blueonion.ai/en/articles/9778535-unreconciled-orders.md) - [Cash-in-Transit](https://help.blueonion.ai/en/articles/9778644-cash-in-transit.md): The Cash-in-Transit page gives you a quick summary of cash that has yet to settle into the bank account as of any particular date. - [Using a Non-Integrated Payment Processor with Blue Onion](https://help.blueonion.ai/en/articles/12976920-using-a-non-integrated-payment-processor-with-blue-onion.md): To help you understand the limitations and manual workarounds involved when using a payment processor that is not integrated with Blue Onion, and what features may still function normally. ## Revenue Recognition - [Daily Revenue Recognition Booked as Cash Sales](https://help.blueonion.ai/en/articles/9402531-daily-revenue-recognition-booked-as-cash-sales.md): For e-commerce and SaaS companies, timely and accurate revenue recognition is crucial for financial reporting and cash flow management. Blue Onion integrates seamlessly with NetSuite to automate th... - [Deferred Revenue Journal Entries](https://help.blueonion.ai/en/articles/9778476-deferred-revenue-journal-entries.md) - [Revenue Recognition Journal Entries](https://help.blueonion.ai/en/articles/9778456-revenue-recognition-journal-entries.md) - [Complimentary Orders](https://help.blueonion.ai/en/articles/9778483-complimentary-orders.md) - [Revenue Recognition in Blue Onion](https://help.blueonion.ai/en/articles/9778493-revenue-recognition-in-blue-onion.md) - [Recording Deferred Revenue](https://help.blueonion.ai/en/articles/9778506-recording-deferred-revenue.md) - [Revenue Recognition for Shopify Capture at Fulfillment](https://help.blueonion.ai/en/articles/10744031-revenue-recognition-for-shopify-capture-at-fulfillment.md): Revenue Recognition - Capture at Fulfillment combines journal entries to accurately reflect revenue at fulfillment. ## Third-Party Applications - [Loop Returns Integration Update: Improved Tax and Exchange Handling](https://help.blueonion.ai/en/articles/10059343-loop-returns-integration-update-improved-tax-and-exchange-handling.md): Updates to reconciliation and reporting for Loop Returns - [TikTok Payment Processor Integration Overview](https://help.blueonion.ai/en/articles/13393968-tiktok-payment-processor-integration-overview.md): TikTok is integrated as a payment processor to help merchants clearly track payouts, fees, and sales tax. The integration simplifies TikTok’s complex reports, improves reconciliation accuracy, and ... ## Source Data Reports - [Deferred Revenue](https://help.blueonion.ai/en/articles/9745697-deferred-revenue.md) ## Admin - [Handling Missing Bank Dates](https://help.blueonion.ai/en/articles/9778453-handling-missing-bank-dates.md) - [Manual Bank Upload](https://help.blueonion.ai/en/articles/10069932-manual-bank-upload.md): If a connection via Plaid or Teller's API is unavailable with your bank, we have the ability to manually upload a file for banking activity. - [Adding, Removing and Updating Team Members](https://help.blueonion.ai/en/articles/10492513-adding-removing-and-updating-team-members.md): Admins are able to add, remove and update team members in their settings menu - [How to Unarchive Amazon Settlements Data for Historical Data Pulls](https://help.blueonion.ai/en/articles/10714779-how-to-unarchive-amazon-settlements-data-for-historical-data-pulls.md): To sync Amazon orders beyond 90 days, unarchive reports in Amazon Seller: Reports \> Payments \> All Statements \> Request Report. - [JPMorgan \(JPM\) Integration Setup Guide](https://help.blueonion.ai/en/articles/11131623-jpmorgan-jpm-integration-setup-guide.md): This guide outlines the process for integrating your JPMorgan bank accounts with our platform. ## Customer Intelligence - [Order Breakdown](https://help.blueonion.ai/en/articles/10402517-order-breakdown.md) - [Customer Lifetime Value](https://help.blueonion.ai/en/articles/10412482-customer-lifetime-value.md) - [Customer Retention](https://help.blueonion.ai/en/articles/10427456-customer-retention.md) - [Dollar Retention](https://help.blueonion.ai/en/articles/10427492-dollar-retention.md) - [Orders by Customer Type Over Time](https://help.blueonion.ai/en/articles/10412087-orders-by-customer-type-over-time.md) - [Average Order Value](https://help.blueonion.ai/en/articles/10402013-average-order-value.md) - [Refund Rates](https://help.blueonion.ai/en/articles/10430293-refund-rates.md) - [Calculating COGS](https://help.blueonion.ai/en/articles/10412242-calculating-cogs.md) - [Customer Intelligence Dashboards Retiring on August 1, 2026 — Transition Guide](https://help.blueonion.ai/en/articles/15424213-customer-intelligence-dashboards-retiring-on-august-1-2026-transition-guide.md): The Customer Intelligence dashboards are retiring on August 1, 2026. If you currently use Customer Intelligence, contact your Customer Success Manager to transition to Data Fabric and continue acce... ## FAQs - [How Do I Tie My Shopify Reports to Blue Onion?](https://help.blueonion.ai/en/articles/9778620-how-do-i-tie-my-shopify-reports-to-blue-onion.md) - [Can Blue Onion Help Me Calculate COGS?](https://help.blueonion.ai/en/articles/9778623-can-blue-onion-help-me-calculate-cogs.md) - [How Do I Transition From Current Process to Blue Onion?](https://help.blueonion.ai/en/articles/9778638-how-do-i-transition-from-current-process-to-blue-onion.md) - [Why Are My Amazon Orders Showing as Unfulfilled?](https://help.blueonion.ai/en/articles/9778639-why-are-my-amazon-orders-showing-as-unfulfilled.md): Amazon does not provide the fulfillment data for orders that are fulfilled or shipped by the merchant directly \(FBM\). Generally, our customers have their FBM fulfillment data available to them inte... - [How Do I Tie My Amazon Reports to Blue Onion?](https://help.blueonion.ai/en/articles/9778642-how-do-i-tie-my-amazon-reports-to-blue-onion.md) - [Custom Segment Mapping](https://help.blueonion.ai/en/articles/10069346-custom-segment-mapping.md): Create custom segments and group things by different parameters within your order or order line item data. - [Historical Data Pulls — How Far Back Can We Access Your Platform Data?](https://help.blueonion.ai/en/articles/12587607-historical-data-pulls-how-far-back-can-we-access-your-platform-data.md): Available historical data depends on each platform’s retention policies. This article explains how far back we can pull order data from Amazon, Shopify, and Recharge, and what actions may be needed... - [How to Enable Two-Factor Authentication \(2FA\) in Blue Onion](https://help.blueonion.ai/en/articles/13157823-how-to-enable-two-factor-authentication-2fa-in-blue-onion.md): To enhance account security, Blue Onion now requires all users to enable Two-Factor Authentication \(2FA\). This quick guide walks you through downloading an authenticator app and setting up 2FA on y... - [How to Locate Unreconciled Bank Rows in Blue Onion](https://help.blueonion.ai/en/articles/13157065-how-to-locate-unreconciled-bank-rows-in-blue-onion.md): When reconciling in Blue Onion, you may find unreconciled bank rows—payouts or deposits not matched to source data. These can signal timing issues or mismatches. This guide shows where to find them... - [What Order Data is Available in Blue Onion](https://help.blueonion.ai/en/articles/13212467-what-order-data-is-available-in-blue-onion.md): The Orders report under Source Data displays one row per order, including details like gross amount, taxes, discounts, and net revenue. It's used alongside Order Line Items and Line Item Summary fo... - [Does Blue Onion Track Inventory Shrinkage?](https://help.blueonion.ai/en/articles/14743024-does-blue-onion-track-inventory-shrinkage.md) - [Customer Refunds Not Matching to Shopify Payouts in NetSuite](https://help.blueonion.ai/en/articles/14744204-customer-refunds-not-matching-to-shopify-payouts-in-netsuite.md): If a Customer Refund in NetSuite isn't appearing in its payout reconciliation or is creating a variance that blocks a payout push, the refund record is likely missing the Shopify order reference. ## Integrations - [Connecting Afterpay via Manual Upload](https://help.blueonion.ai/en/articles/15694798-connecting-afterpay-via-manual-upload.md): Blue Onion now supports Afterpay through a manual settlement report upload. This article walks you through how to set it up.